Frequently Asked Questions


When do you deliver?

You can choose when you want the arrangement to be delivered, choosing from next day or a future date. We only deliver in two time slots, either AM or PM and not specific times. If you need another option please contact us. If you are not home for your delivery, the flowers will be left in a bucket of water.

Products and Availability

Please note that flowers/arrangements will not be the same as pictured, this only indicates the size you are purchasing. Every week the flower type and colour will change. Leave a note in the comments for any special requests and we will try to accommodate.

How do you wrap the flowers?

To help improve our environment we use brown or white paper NO plastic will be used to gift wrap your flowers.


Plants may differ from picture depending on seasonal availability. All kokedamas will be made using ferns, peace Lilly’s, succulents or just something green and lush.

How to water Kokedamas

The first thing you’re probably wondering is how do I water my kokedama? Because it’s not in a traditional pot with a saucer, you don’t want watering to make a mess. Instead, you can soak your moss ball in a bucket of room-temperature water for 5 to 10 minutes or so. Then take your moss ball out and let it hang over the bucket or a sink for it to stop dripping.

How do you know when your Kokedama needs water?

The easiest is by weight. Get a feel for how heavy your kokedama is five days or so after you soak it (but before your plant wilts). The size and type of plant, the amount of light, the air temperature, and other factors will affect how often you need to water your kokedama.

Cancelling your order

If you need to cancel your order please make sure Hey Blossom receive the request 24 hour prior to delivery. A $10 administration fee will be deducted from the refund amount. If notice has not been provided within 24 hours of delivery date then a 50% fee will be deducted from the total amount.